Starting April 2, you’ll be able to set up a phone number to receive password recovery texts on Your Health Alliance. This feature will let you reset a forgotten password by entering a verification code that’s texted to your phone.
Members and brokers will see a banner on Your Health Alliance reminding you to set up a recovery phone number, or you can visit the Account page to set this up under the Email Login/Password section. (You can also return to the Account page to update this phone number at any time.)
Follow the on-screen directions to set up your recovery phone number or use the new Password Recovery section of the Your Health Alliance Guide for Brokers for step-by-step help setting it up.
Once you’ve set up a phone number, the next time you forget your password, choose the “Forgot Your Password?” link from the Log In page, and you’ll be able to choose between using your email or your recovery phone number to get a verification code that will let you reset your password.
You can also get help with the process of resetting your password in the Password Recovery section of the Your Health Alliance Guide for Brokers.