New Individual Private Exchange

August 22, 2016

We’re upgrading our private exchange for individual new sales to a new platform to better serve our brokers and those shopping for a Health Alliance plan. The new platform is more user-friendly and provides a seamless transition from our website to the private exchange.

  • Last day to access current platform: August 31
    Applications submitted on August 31 will be processed normally through the current system.
  • New platform goes live: September 1

You can access the new exchange through or your broker account at Your Health Alliance. If you or your clients have entered information into the current system, you’ll have to reenter it in the new one. It will not automatically transfer.

Training for the new private exchange will be on these dates:

  • August 22: Training video available
  • August 30: Q&A session, 10 to 10:30 a.m.
  • August 31: Q&A session, 3 to 3:30 p.m.

Please watch the training video and submit your questions before attending a Q&A session.

Q&A call-in info: 1-800-747-5150, access code 7225952

Contact your sales associate with any questions.

New Broker Site

August 11, 2016

Connect to our new site, built just for you, at Without logging in, you’ll be able to connect to:

  • Frequently used forms and resources
  • Important announcements
  • Ongoing news flashes

Now it’s easier than ever to connect to us anytime, anywhere.

New Carle and Health Alliance Facility to Open in 2017

January 20, 2016

Carle and Health Alliance are pleased to announce a new building development, called Carle at The Fields, at the interchange of I-57 and Curtis Road in Champaign. It will consolidate various Carle and Health Alliance administrative and support functions in one location. This 300,000-square foot facility will improve operational efficiencies, result in better use of healthcare dollars, and help spur growth in our community. Carle at The Fields is scheduled to open in 2017.

“We’re excited about what we can accomplish when we bring our various teams together in one location,” said James C. Leonard, M.D., president and chief executive officer of The Carle Foundation. “This is a move that will help preserve resources in the long run and allow us to continue improving for patients and members.”

These Health Alliance offices will move to Carle at The Fields, along with 7 area Carle offices:

• Lincoln Square, Urbana
• Anthony Drive, Champaign
• Devonshire Drive, Champaign

The street address of the new building has not been determined yet, but we’ll share that and any other new information when we have it. To learn more, visit

FFM Registration Completion Certificates Required

January 20, 2016

We require all brokers who intend to do business on the Individual or SHOP marketplaces to send us a copy of their Federally Facilitated Marketplace (FFM) Registration Completion Certificates. We are only allowed to pay commission on plans sold through the marketplace by FFM-certified brokers. If we do not have your certificate on file, we will not be able to pay commission on any public exchange plans sold.

Send your 2016 Registration Completion Certificates in PDF format to You do not need to send transcripts or each training confirmation page. We only need the certificate that says your registration for plan year 2016 has been completed.

If you have any questions, contact your client consultant.

Illinois Brokers: Deadline is Approaching for 2016 Health Alliance Certification

January 11, 2016

All Illinois brokers appointed by Health Alliance for Individual and/or group sales and renewals must complete the 2016 Health Alliance Broker Certification courses* by January 31, 2016.

Appointments will be terminated for any brokers who do not complete the 2016 Health Alliance Broker Certification courses by this date.

This Illinois-specific training relates only to Health Alliance and not to the Federally Facilitated Marketplace (FFM) training through CMS.

If you have any questions, email

Note: The training website is not compatible with the Firefox Web browser.