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Preparing for 2020 Open Enrollment

The 2020 Open Enrollment Period for individual coverage is here. You have from November 1 to December 15 to enroll members for a January 1, 2020, effective date.

For direct plans:

For Marketplace plans:

  • Call 1-877-686-1168 for new sales
  • Marketplace enrollments and termination requests must go through 

For existing member renewals or questions:

  • 2020 renewal materials mail November 1, 2019 and include broker names and phone numbers
  • Log in to Your Health Alliance to view your individual Book of Business and access your clients’ renewal letters (with new plans and estimated premiums listed). The renewal letters won’t be posted by November 1 but should be up soon after that. We will send a broker flash when they are available.
  • Call 1-866-247-3296
  • Email 

Your Health Alliance for Brokers

Make sure you’re registered and ready to use Your Health Alliance for brokers for key features. You can:

  • Check a member’s status through your Book of Business
  • Allow 7 to 10 days once an application has been submitted for a member’s status to show as active
  • Download and print or order certain important documents, like sales books, through the Forms & Resources

Individual Forms 

  • 2020 individual application
  • 2020 individual plan change form
  • Short-term application
  • 2019 Illinois Special Enrollment Period Individual application 

Individual Training, Manuals, and Resources

  • Our October 21, 2019, webinar, presentation, and FAQ
  • Commercial broker manual
  • Agent appointment request form
  • Commercial agency contracting checklist
  • Direct market broker training video
  • Assistant permissions page, where you can give assistants access to commissions and Book of Business contracting 

Individual Marketing 

  • 2020 Illinois individual sales kits (which include marketing brochures, maps, summaries of benefits, rates and application forms), service area maps, and rate books (which include summaries of benefits and rates)
  • 2020 renewal materials, 2019 to 2020 plan mapping, Marketplace and direct market plan books, and transitional rate book
  • 2020 quoting materials, including rate books and fliers
  • List bill materials, including forms, how to establish a list bill account, and certificates 
  • Health Reimbursement Arrangement fliers

Connect to important plan documents, 2019 and 2020 applications, and the 2020 plan change form without logging in. 

If you have any questions, call Broker Support at 1-877-917-8489 or email