Flashes

New Broker Support Line

June 19, 2018

To better serve you, we’ve set up a new phone line just for brokers at 1-877-917-8489. You can also email BrokerServices@healthalliance.org.

This Broker Support Line is for marketing and sales-related support for all product lines. Our goal is to answer your questions or quickly connect you with the person who can help. Hours of operation are 8 a.m. – 5 p.m. CT. We’ll respond to voicemails and emails within one business day.

You can call the Broker Support Line for help in these areas and more.

• Contracting as an agency or agent
• Using YourHealthAlliance.org for brokers
• Applications and checking enrollment status
• Status of marketing material orders
• Using our online quoting and enrollment tools
• Agent of record questions
• Training/certification questions or confirmations
• Seminar/event reservations

Please continue to call Member Services at 1-800-965-4022 for member questions, including:

• Member-specific benefit questions or details
• Claims status or denials for members
• Billing or payment questions
• Member demographic updates
• Preauthorization status or to check if preauthorization is needed

We value our brokers, and we hope this new resource saves you time and makes it even easier to work with us.

Next time you have a question, call the Broker Support Line at 1-877-917-8489 or email us at BrokerServices@healthalliance.org.

Accumulators Now on Member Mobile App

June 19, 2018

Our mobile app for members now features helpful accumulators (scroll down for screenshots). This update allows members to:

  • See how much they have to spend before meeting their deductibles and out-of-pocket maximums
  • Make informed decisions about when to have treatments or procedures

Previously available only on the website, members can now find accumulators in the palm of their hand by going to “More,” then “Spending” on the mobile app. This section also has definitions of common terms related to member costs.

Note: Claims that have been completed and are in progress may add to or subtract from the current totals. Some services might not apply to the deductible or out-of-pocket maximum.

The new version of the app is available on the Apple App Store and Google Play Store.

Please let current and prospective members/groups know about the app and how it makes it easier to use their plan. To learn more, go to HealthAlliance.org/App. If you have questions, contact your client consultant.

 .

 

 

App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

New Preferred Cost-Sharing Pharmacy Added

June 19, 2018

George’s Pharmacy in Brookville, IN is now a preferred cost-sharing pharmacy for Reid Health Alliance Medicare members, bringing more savings to community residents. 

A preferred cost-sharing pharmacy is an in-network pharmacy that has signed a contract with us to offer certain prescription drugs at a lower cost. At these pharmacies, members can get $0 Tier 1 generics and a 90-day supply of their medication for 2 copays.

George’s Pharmacy, located at 480 Main St., Brookville, IN 47012, now appears in our pharmacy search. Please let your clients in the Brookville area know of this new option.

 

New Broker Support Line

June 19, 2018

To better serve you, we’ve set up a new phone line just for brokers at 1-877-917-8489. You can also email BrokerServices@healthalliance.org.

This Broker Support Line is for marketing and sales-related support for all product lines. Our goal is to answer your questions or quickly connect you with the person who can help. Hours of operation are 8 a.m. – 5 p.m. CT. We’ll respond to voicemails and emails within one business day.

You can call the Broker Support Line for help in these areas and more.

• Contracting as an agency or agent
• Using YourHealthAlliance.org for brokers
• Group billing and enrollment questions
• Status of marketing material orders
• Applications and checking enrollment status
• Using our online quoting and enrollment tools
• Agent of record questions
• Training/certification questions or confirmations
• Seminar/event reservations

Please continue to call Customer Service at 1-800-851-3379 for member questions, including:

• Member-specific benefit questions or details
• Claims status or denials for members
• Member demographic updates
• Preauthorization status or to check if preauthorization is needed

We value our brokers, and we hope this new resource saves you time and makes it even easier to work with us.

Next time you have a question, call the Broker Support Line at 1-877-917-8489 or email us at BrokerServices@healthalliance.org.

New Discount Program for Members

June 12, 2018

We have an exciting new discount program called LifeBalance that gives group members access to thousands of discounts. It’s a valuable perk for employees, especially those who pay for healthcare coverage but don’t use their medical benefits much.

On July 1, 2018, fully insured new and renewing large groups will have access to LifeBalance.

This program isn’t currently available for Medicare groups. It will be offered across more business lines in January 2019. We’ll share more information closer to that time.

LifeBalance provides discounts in these areas and more.

Fitness: Health club memberships, yoga, cycling, running, and more

  • Travel: Lodging, car rentals, cruises, vacation packages, and tours
  • Attractions: Admission to theme parks, water parks, zoos, and museums
  • Spa & Relaxation: Massages, meditation, gardening, and more
  • Movie Tickets: Tickets to theaters nationwide
  • Performing Arts Tickets: Plays, musicals, family shows, symphonies, and more
  • Outdoor Adventures: Outdoor gear, equipment rentals, classes, and excursions
  • Sports: Sporting events tickets, sports camps, gear and classes
  • Eating Well: Weight management, meal delivery, supplements, and more
  • Ski/Snowboard Lift Tickets: Tickets to more than 50 resorts

LifeBalance wants to make sure they’re partnering with the businesses members like to visit in their communities. You can submit new vendor suggestions for LifeBalance to consider.

Visit HAMP.LifeBalanceProgram.com to learn more, and check out the LifeBalance fliers in the Forms & Resources section of Your Health Alliance for brokers. Contact your client consultant with any questions.