Flashes

New Your Health Alliance Member App

October 13, 2017

The new Your Health Alliance App for members is now available on the Apple App Store. The first version of the app includes:

  • Member registration for both new and existing members
  • Mobile ID cards
  • Online bill pay for certain Medicare and individual members
  • Provider search
  • Member benefits
  • Contact us, with details based on the member’s specific plan type
  • Find care, which connects members to their primary care providers and helps them know where to go for care depending on their symptoms

Members with iOS devices can visit the Apple App Store to download the app. We plan to release an Android version of the app in coming weeks. Members can register or log in with the same account details they use on the Your Health Alliance website to get started.

We also plan to continue to enhance the app with many of the features currently available on the Your Health Alliance website in the coming months and year. Features we’re working on for future versions include:

  • Claims, authorizations, and spending, which shows how much members have paid of their deductible and out-of-pocket max.
    • We do have links in the app to quickly connect members to the Your Health Alliance website versions of these features.
  • App accounts connected to more than one member at a time. You can’t currently choose family members’ ID cards or account details without signing out of the app and signing back in as a different user.
  • Notifications that claims or authorizations have been processed or that new  materials are available.
  • Past or future information. Everything is for the current year only.
  • Access for inactive members.
  • Account types for certain plans with limited benefits, like Medicare Supplement and dental plans.

If a member needs tech support help, they can call us at 877-647-2326. We also encourage members who try it out to fill out this feedback form to let us know of any issues or to tell us what features they’d like to see next.

Health Alliance Medical Plans Names New Chief Executive Officer

October 11, 2017

John M. Snyder, Executive Vice President and Chief Operating Officer for the Carle health system, has been named President and Chief Executive Officer of Health Alliance Medical Plans. He will continue to serve as System Chief Operating Officer, responsible for all hospital and clinic operations, as well as ancillary businesses of the Carle health system. James C. Leonard, MD, remains President and CEO of the Carle health system.

“For Health Alliance in particular, there are new markets to explore, new opportunities in existing markets, new products to develop, new relationships to forge, and new ways to improve our member, employer, and broker experiences. These are truly exciting times,” stated Snyder.

In addition to his responsibilities at Carle and Health Alliance, John Snyder is an adjunct professor at University of Illinois in the College of Applied Health Sciences. He is a Fellow of the American College of Healthcare Executives. He has been serving as Chief Administrative Officer at Health Alliance for 2 years, and in that role he has been the key executive responsible for leading operations.

Broker Commissions on Individual Sales

October 10, 2017

We appreciate your partnership with Health Alliance and your service to our members. We will resume paying commissions on individual direct and public Marketplace policies and short term policies starting with January 1, 2018, effective dates and beyond.

We’re also increasing the commission rate for individual direct and public Marketplace new sales starting with January 1, 2018, effective dates to $25 PMPM. Short-term policies will be paid at $20 PMPM.

Members with original effective dates before January 1, 2018, will be paid at $20 PMPM. Commission rates will be determined based on the member’s, not the subscriber’s or policyholder’s, original effective date.

  • Example: Member effective February 1, 2017, renews on January 1, 2018. You’ll receive a $20 PMPM commission rate upon the member’s January 1, 2018, renewal. We will not back-pay for 2017.
  • Example: If a new member is effective January 1, 2018, or later, you’ll receive a $25 PMPM commission rate for the member.
  • Example: An existing member effective July 1, 2017, renews on January 1, 2018, and adds a spouse, effective January 1, 2018. You’ll receive a $20 PMPM commission rate for the existing member upon the January 1, 2018, renewal; and you’ll receive a $25 PMPM commission rate for the spouse who was added on January 1, 2018. We will not back-pay for 2017.

This change does not impact our 2017 commission payment schedule.

We will be sending the Principal Agent a new Schedule A later this fall.

If you have any questions, contact your client consultant or email us at BrokerServices@healthalliance.org.

2018 Illinois Refresher Training Coming Soon

October 3, 2017

Thank you for being a broker with Health Alliance for more than 5 years. We appreciate your partnership and have heard your feedback on having to complete the full broker certification program. You are eligible to complete our new 2018 Illinois Refresher Training. It will be available in your online training very soon, and it will cover all Illinois product lines. We’ll send you another flash when it becomes available.

You must first complete the Prerequisite Course, and then you’ll be able to take the 2018 Illinois Refresher Training. The training includes product changes for 2018 and other critical updates. Each will take approximately 45 minutes to complete. 

If you don’t want to wait for the refresher training, you can still complete the 2018 Health Alliance Broker Certification courses for the products that you have active with us.

All certifications must be completed by January 31, 2018. We’ve posted an online training guide on the Forms & Resources section of Your Health Alliance for brokers to help you get started.

If you are not taking the 2018 Illinois Refresher Training, you will only need to complete the courses for the lines of business you have active with us. If you begin selling another product mid-year, you’ll need to return to the training website and complete the certification for that line of business at that time. All Illinois resident brokers will receive continuing education credits for each course completed. (CE credits for the refresher course are pending DOI approval.)

Appointments will be terminated for any brokers who do not complete the 2018 Health Alliance Broker Certification or the refresher course by January 31, 2018.

Note: This Illinois-specific training applies only to Health Alliance and not to the Federally Facilitated Marketplace (FFM) training through CMS. If you have any questions, email us at BrokerServices@healthalliance.org.

2018 Health Alliance Agent Certification Required

October 3, 2017

All brokers appointed to sell our products in Illinois for individual, small and large group (including group Medicare), and self-funded plans must complete the 2018 Health Alliance Broker Certification courses by January 31, 2018.

We’ve posted an online training guide on the Forms & Resources section of Your Health Alliance for brokers to help you get started.

You only need to complete courses for the lines of business you actively sell with us. If you begin selling another product mid-year, you’ll need to return to the training website and complete the certification for that product at that time. All Illinois resident brokers will receive continuing education credits for each course completed.

Appointments will be terminated for any brokers who do not complete the 2018 Health Alliance Broker Certification by January 31, 2018.

Note: This Illinois-specific training applies only to Health Alliance and not to the Federally Facilitated Marketplace (FFM) training through CMS. If you have any questions, email us at BrokerServices@healthalliance.org.