Annual Health Plan Survey Underway

The Consumer Assessment of Healthcare Providers & Systems (CAHPS) is currently conducting the telephone phase of the annual Health Plan Survey for commercial, Medicare Advantage and Marketplace members. These calls are coming from the phone number 817-665-8325.

The CAHPS Health Plan Survey is a tool for collecting standardized information on members’ experiences with health plans and their services.

We participate in the CAHPS survey voluntarily as part of our accreditation by the National Committee for Quality Assurance. We use the data collected to improve members’ experiences with providers and the health plan.

We administer the survey with the assistance of a vendor, DSS Research, which has been approved by the Department of Health & Human Services.

If any of your clients contact you about this, please encourage them to participate in the survey so that we can help improve the experience for all of our members.

If you have questions, call Broker Support at 1-877-917-8489 or email BrokerServices@healthalliance.org.